Terms & Condition

1. Bookings & Prices

Availability: Houseboat bookings are subject to availability. We reserve the right to decline or cancel bookings at our discretion.

Pricing: Prices are including taxes unless stated otherwise. Prices may fluctuate due to seasonal changes, promotions, or operational factors.

Children's Rates: Discounts for children under 5 years may apply, subject to booking specifics.

2. Payments, Refunds & Credits

Payment: A deposit or full payment is required at booking. Remaining balance due should pay at the time of check-in.

Refunds: Refunds follow our cancellation policy; no refunds for no-shows or unused services.

Credits: We may offer booking credits if we cancel or change your booking under certain conditions.

3. Changes

By You: Booking changes require written notice and may incur fees, subject to availability.

By Us: We may alter bookings for operational, safety, or other reasons with timely notification to you.

4. Cancellations

By You: Written cancellation requests are needed. Refunds depend on timing:

• Over 10 days before departure: Full refund minus fees
• Between 10 - 3 days before departure: 70% refund
• Less than 3 days before departure: No refund

By Us: If we cancel, we'll provide a full refund or an alternative.

5. Included Services

Deluxe Houseboats:

• Check-In/Check-Out: 12 Noon for check-in, 9 AM for check-out
• A/C: Operates from 9 PM to 7 AM. Non-A/C rates apply if A/C fails
• Meals: All-inclusive (APAI) with lunch, dinner, and breakfast

Premium Houseboats:

• Check-In/Check-Out: Same as Deluxe
• A/C: 24/7 on demand
• Welcome Drink: One beer per person on arrival
• Boat Ride: Complimentary one-hour country boat ride in the evening
• Quality: More spacious, higher quality amenities, and skilled staff

General (Both houseboat types):

Cruising: Anchored by 17:30 hrs; no cruising until 07:00 hrs due to government regulations.

6. Trip Operation

Safety: Safety briefings are mandatory upon boarding.

Weather: We may adjust trips for safety due to adverse weather conditions.

7. Participation

Behavior: Must adhere to operator's rules; non-compliance may lead to removal without refund.

Health & Fitness: Some fitness level might be necessary; inform us of any medical conditions.

8. Miscellanea

Liability: Not liable for personal injury/damage unless due to our negligence.

Force Majeure: Not responsible for uncontrollable events affecting bookings.

Legal: Governed by India laws, disputes resolved in Alleppey courts.

Updates: We can update these terms; the applicable version is at booking time.