Terms & Condition

1. Bookings & Prices

Availability: Houseboat bookings are subject to availability. We reserve the right to decline or cancel bookings at our discretion.

Pricing: Prices include applicable taxes unless stated otherwise. Rates may fluctuate due to seasonal changes, promotions, or operational factors.

Children's Rates: Discounts for children under 5 years may apply, subject to booking specifics.

2. Payments, Refunds & Credits

Payment: A deposit or full payment is required at the time of booking. Any remaining balance must be paid at check-in.

Refunds: Refunds are processed as per our cancellation policy. No refunds are applicable for no-shows or unused services.

Credits: Booking credits may be offered if we cancel or significantly modify your booking under specific conditions.

3. Changes

By You: Any booking changes must be requested in writing and may incur additional charges, subject to availability.

By Us: We reserve the right to modify bookings for operational or safety reasons, with timely notification provided.

4. Cancellations

By You: Written cancellation requests are mandatory. Refunds are calculated based on the number of days prior to departure:

• 30 days or more before departure: 100% refund
• 15 to 29 days before departure: 85% refund
• 10 to 14 days before departure: 50% refund
• 3 to 9 days before departure: 10% refund
• Less than 3 days before departure: No refund

By Us: If a booking is cancelled by us, a full refund will be issued or an alternative arrangement will be offered.

5. Included Services

Deluxe Houseboats:

• Check-in / Check-out: 12:00 Noon / 9:00 AM
• A/C: Operates from 9:00 PM to 7:00 AM (non-A/C rates apply if A/C fails)
• Meals: All-inclusive (APAI) – lunch, dinner, and breakfast

Premium Houseboats:

• Check-in / Check-out: Same as Deluxe
• A/C: 24/7 on demand
• Welcome Drink: One beer per person upon arrival
• Boat Ride: Complimentary one-hour country boat ride in the evening
• Quality: Larger space, premium amenities, and experienced staff

General (Applicable to all houseboats):

Cruising is restricted after 5:30 PM and resumes at 7:00 AM as per government regulations.

6. Trip Operation

Safety: Safety briefings are mandatory for all guests before departure.

Weather: Trip schedules may be adjusted or modified due to adverse weather conditions for safety reasons.

7. Participation

Behavior: Guests must comply with operator rules. Non-compliance may result in removal without any refund.

Health & Fitness: A basic level of fitness may be required. Guests must disclose any relevant medical conditions in advance.

8. Miscellaneous

Liability: We are not responsible for personal injury, loss, or damage unless caused by our proven negligence.

Force Majeure: We are not liable for events beyond our control that affect bookings or services.

Legal: These terms are governed by Indian law, with jurisdiction limited to Alleppey courts.

Updates: Terms and conditions may be updated periodically. The version applicable at the time of booking shall prevail.

9. Date Change Policy

Request Window: Date change requests must be submitted in writing at least 5 days before the original check-in date. Requests made within 5 days will be treated as cancellations.

Charges: Approved date changes will attract a 60% rescheduling fee of the total booking amount.

Availability: Date changes are subject to availability. If unavailable, guests may select another date or proceed with cancellation.

One-Time Change: Only one date change is permitted per booking.

Rate Differences: Any increase in seasonal or tariff rates must be paid in addition to the rescheduling fee.